Support and Help

To set up and use the iPad, students and families are encouraged to access the help information found online through Apple Support External link.  You can also call Apple Support on 1300 321 456.

Students can access IT Help Desk in the Resource Centre every morning before school 8.15am to 8.45am.

Onboarding Guides

• Onboarding instructions for Windows device
  
• Onboarding instructions for MacOS
  
• Onboarding instructions for iPad (iOS)

For help with onboarding (any device) email ipadsupport@uranganshs.eq.edu.au

Getting started and backing up

These resources will help get you started:

• iPad essentials and basics for setup and use External link
  
• Update the iPad to the current operating system External link
  
• Back-up and restore the iPad External link
  
• Create an Apple ID for use in the iTunes Store, App Store, iBooks Store without a credit card External link
  
• Redeem iTunes Gift Cards and content codes External link
  

Apps and iBooks

Learn how to purchase and download Apple and iBooks:

• App Store FAQs External link
  
• Enable/disable in-app purchasing External link
• App purchase and download External link
• iBook purchase and download External link
  
• Install Office (PDF, 278 KB)
  

Wi-fi

Learn how to connect your iPad to wi-fi:

• Connect to a wi-fi network External link
  

Parent controls and restrictions

Parents will need to set up the device with their own iTunes account to be able to access school texts and resources.  This also allows you to set restrictions and parental controls.

• Parent control settings External link
• Setting up Family Sharing External link
  

Data and power use

Know your data limits for home wi-fi or mobile networks.  If a monthly data limit is only 2GB, this may be used up quickly during large downloads.

All school Apps and iBooks have the file size next to them in the download list.

Security

For maximum security, ensure:

• the password or network key protection is enabled on home and mobile wi-fi networks
• privacy and parental restrictions are password protected
• the passcode is set so others may not access it.